We can ship to virtually any address in the US. Note that there are restrictions on some products, and some products cannot be shipped to certain states. We currently are not allowed to ship to Kratom Products to AL, AR, IN, TN, VT, WI.
We strive to ship all orders within 1 business day of receiving payment. We use USPS as our shipping partner therefore orders placed after 9am on Saturday through Sunday evening will not ship until Monday morning. All orders placed on holidays will ship next business day. All customers should receive tracking information when their package ships. If you do not receive this information you can request updated information by filling out the form here: Contact Us
You may return unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). All returns are destroyed and never resold for the safety of our customers.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.